SUMMARY
This position is responsible for handlingclinical-relatedissues,internal and external, for Align Technology inChina.Responsibilitiesfall in four broad categories but may not belimited to:
1. Training of customers (internal & external) and/orspeakinginclinical settings on behalf of the company,
2. Clinical Support to customers especially on ClinCheck, attachment andtroubleshooting,
3. Contributor or review of clinical content ofdoctoreducation/marketingmaterials and internal clinical education materials.
4. Closely work with clinical manager/supervisor to supportkeycustomersand lead some projects such as training, event,proofreadingas assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Manage day to day tasks within Clinical department
Provide ClinCheck review and clinical support tocustomers,especiallykey accounts.
Handle ClinCheck related complaint and troubleshooting.
Clinical Training (internal) – Establish and overseeinternalclinicaleducation (to Align employees), in particular Clinicaland Sales.
Represent Align clinical present at academic andprofessionalAlignevents to customers.
Provide clinical feedbacks to research project and new productlaunchtoimprove products.
Work with local KOL and speaker in the development ofpublicationsthatcan be used by AT as case studies
Follow departmental procedures to obtain 100% accuracyandcompletenessin all areas
Obtain & maintain appropriate knowledge level ofemployeesonproducts and process through employee training & development
Closely work with clinical manager/supervisor to supportkeycustomersand lead some projects such as training, event, proofreadingas assigned.
Support clinical evidence and education team todeveloptrainingmaterial and provide high quality training to internalandexternal customers.
Spend approximate 20-50% working time to travel andsupportlocaleducation events, customer visit or take training.
ADDITIONAL RESPONSIBILITIES:
Participate in proactive team efforts to achievedepartmentalandcompany goals.
Perform other duties as assigned.
QUALIFICATIONS
Highly Organized
Action Oriented
Takes initiative
Results oriented with proven experience
Independent and able to work autonomously
Strong time management skills
Task-oriented-Quick to respond
Expert in PowerPoint, Excel, Word, and overall computerandcomputerorganizational skills
Experienced with Invisalign IDS, ClinCheck software,ClinCheckreviewand troubleshooting
Great communication skills
Knowledgeable on orthodontics and clinical treatment
EDUCATION and/or EXPERIENCE
Bachelor degree of dentistry/dental technician/Oral Healthcare
Fluent in English
More than 3-year experience as a clinical specialist orequivalentwithenough Ortho clinical & product knowledge